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Need Help?

Call 1-800-892-4982 or email us at tieguys@vineyardvines.com

 

Hours:

Mon - Fri 8am - 9pm EST

Sat - Sun - 9am - 6pm EST

Returns & Exchanges

Click here for the Returns & Exchanges form. 

 

Please send all Returns & Exchanges to:


vineyard vines Returns
300 Nixon Lane
Edison, NJ 08837
 

RETURN POLICY:


Every time we see a return label, we start to cry...okay not really, we realize not everything is perfect - returns are part of our business. So if you find yourself needing to make a return, we've pretty much made it our mission to make it as easy as possible.

Full priced items with a vineyard vines receipt:

- Full refund or merchandise credit within 60 days of purchase
- Full merchandise credit after 60 days
- After 180 days merchandise credit of last retail value

Sale items with a vineyard vines receipt:

- Full refund or merchandise credit within 30 days of purchase
- Full merchandise credit after 30 days
- After 90 days merchandise credit of last retail value
- All goods marked as "final sale" will not be eligible for return

vineyard vines products without a vineyard vines receipt:

- Can be returned for merchandise credit at the last retail value.

Merchandise purchased at vineyard vines outlet locations is not eligible for return.

Original shipping charges are not eligible for refund on orders that were shipped correctly.

Any personalized, monogrammed, or customized product is not eligible for return or exchange.

Shipping is FREE on all items returned within 14 days of purchase using our return-shipping label 


When using this label for orders beyond 14 days, you will be charged $6.95 for shipping and handling (exchanges, however, are free!).

Refunds on returns will only be applied to the original form of payment with the shipping and handling fee deducted from the credit total. If you choose to send your goods through another carrier, we recommend you select a service that provides tracking information.

EXCHANGE POLICY:


If you need your exchange in a hurry (and who could blame you), feel free to call us at 1-800-892-4982 and we will do our best to get your new products out to you expeditiously! You will be charged for the merchandise on its way out (shipping is on us, of course) and you'll be credited as soon as we receive your return.

How to exchange merchandise by mail:


- Complete the return section on the front side of this receipt and indicate items being returned. Don't forget to let us know the reason for the returned item (please refer to our list of reason codes). - Provide the product information for each new item you would like in the exchange form below.
- If the item you are returning is a gift, please fill out the contact information provided below.
- If the total value of your exchange is less than the value of the returned item(s), we will refund you the difference according to our return policies.
- If the total value of your exchange is greater than the value of the returned item(s), please include your contact information in the form below so we can contact you regarding proper form of payment.
- Take note of the tracking number for your records, so that you can track your shipment's progress.
- Please allow 30 days for your return/exchange to be processed.

GIFT CARDS:


* All sales of gift cards are final and are not eligible for returns.

PRICE ADJUSTMENTS:


vineyard vines will honor a one-time price adjustment within 10 days of the shipment date.

To receive a price adjustment, please contact one of our Customer Care representatives at 1-800-892-4982 or email: customercare@vineyardvines.com. Be sure to have your order number handy (this is found on your packing slip or in your order confirmation email). Promotions will be excluded from price adjustments.