Shipping

Where does vineyard vines ship to?
· Street addresses, P.O. Boxes (please check box during checkout) and Military APO/FPO address
· All 50 states including the District of Columbia (excluding all US Territories)
· We do not ship internationally at this time


How much will it cost to ship my order?
 

Shipping Costs
Merchandise Total  Standard Ground  Two-Day  Next Day 
$0.00-$50.00 $8.50 $18.50 $26.50
$50.01-$100.00 $10 $20 $28
$100.01-$124.99 $12 $22 $30
$125+ FREE $24 $32

 

  · Please note that larger items, such as the Yeti Cooler, will cost more to ship

When will my order be shipped?
We strive to process orders as quickly as we possibly can. Orders placed Monday through Friday are usually shipped within 48 hours. Please note that during periods of high volume, it may take longer (Flash Sales, Friends & Family, during the Holidays, etc.) Orders placed over the weekend are usually shipped Monday. If you need your order to go out the same day you place it, please place your order before 12PM ET using an expedited service (excludes Saturday, Sunday and Holidays) and we'll be sure to do our part to get you your merchandise in time.

When will my order be delivered?
Once processed, orders are shipped via UPS Ground (unless an expedited UPS service is chosen). UPS Ground guarantees delivery within 7-10 business days to most U.S. locations ; however, we've found that they usually get to you even sooner than that.

How can I track my order?
Once an order has shipped, you will receive an email with tracking information. This email might wind up in your "Junk" email folder, so be sure to add vineyard vines to your "safe" list.

What if I'd like to change my order after it's placed?
Once an order is placed, it gets processed immediately and cannot be changed (this helps us get your order to you as quickly as possible). If you'd like to purchase additional items, please call one of our Customer Care representatives at 1-800-892-4982 and we'll try to work something out.

Can I ship to an address that is different from my billing address?
Absolutely! When you set up your vineyard vines account, you're able to enter separate shipping addresses and save addresses that you may want to ship to in the future.

Why are my purchases being sent to me in multiple shipments?
· You may have ordered a number of items that does fit into one box (way to go!) or we are shipping your item from one of our store locations. You will receive an email with a tracking number and item list for each of your packages.
· Please note, in order to fulfill your order to the best of our ability we sometimes ship your items directly from one of our stores which can result in multiple shipments for a single order. When this happens you may notice multiple posts to your credit card for a single order. The initial authorization is not a charge and will fall off of your account in a business day or so.

Returns and Exchanges

Click here for the Returns & Exchanges form. 



Please send all returns and exchanges to:
  vineyard vines
  3 Apparel Court
  Monroe Township, NJ 08831

Return Policy:
  Full priced items with a vineyard vines receipt:
    · Within 60 days of purchase: Full refund or merchandise credit
    · After 60 days of purchase: Full merchandise credit
    · After 180 days of purchase: Merchandise credit of last retail value

  Sale items with a vineyard vines receipt:
    · Within 30 days of purchase: Full refund or merchandise credit
    · After 30 days of purchase: Full merchandise credit
    · After 90 days of purchase: Merchandise credit of last retail value
    · All goods marked as "final sale" will not be eligible for return

  vineyard vines products without a vineyard vines receipt:
    · Can be returned for merchandise credit at the last retail value

  Merchandise purchased at vineyard vines outlet locations is eligible for exchange within 30 days of purchase. Returns are not accepted and exchanges can only take place at a vineyard vines outlet store.

  Merchandise purchased at Whalehouse Sales are final sale. Returns or exchanges are not accepted.

  Original shipping charges are not eligible for refund on orders that were shipped correctly.

  Any personalized, monogrammed, or customized product is not eligible for return or exchange.

  Refunds on returns will only be applied to the original form of payment with the shipping and handling fee deducted from the credit total. If you choose to send your goods through another carrier, we recommend you select a service that provides tracking information.


Exchange Policy:
· If you need your exchange in a hurry, feel free to call us at 1-800-892-4982 and we will do our best to get your new products out to you expeditiously! You will be charged for the merchandise on its way out (shipping is on us, of course) and you'll be credited as soon as we receive your return.


How to exchange merchandise by mail:
· Complete the return section on the front side of this receipt and indicate items being returned. Don't forget to let us know the reason for the returned item (please refer to our list of reason codes).
· Provide the product information for each new item you would like in the exchange form below.
· If the item you are returning is a gift, please fill out the contact information provided below.
· If the total value of your exchange is less than the value of the returned item(s), we will refund you the difference according to our return policies.
· If the total value of your exchange is greater than the value of the returned item(s), please include your contact information in the form below so we can contact you regarding proper form of payment.
· Take note of the tracking number for your records, so that you can track your shipment's progress.
· Please allow 30 days for your return/exchange to be processed.


Gift Cards:
· All sales of gift cards are final and are not eligible for exchanges.


Price Adjustments:
· vineyard vines will honor a one-time price adjustment within 10 days of the shipment date
· Promotions, flash sales, Friends and Family sales and Whale of a Sale will be excluded from price adjustment.
· To receive a price adjustment, please contact one of our Customer Care representatives at 1-800-892-4982 or email: customercare@vineyardvines.com. Be sure to have your order number handy (this is found on your packing slip or in your order confirmation email.)

Products


If a certain product is out of stock, when will it come back in stock?
To find out when a product will be back on the shelves, please call 1-800-892-4982. Also, please check back on the site regularly, you never know when your size or color choice may pop up!

Where is my closest vineyard vines store? What stores in my area carry vineyard vines?
We offer our products at vineyard vines stores, vineyard vines outlet stores and select retail stores throughout the country. Click here to use our store locator.

Where can I buy a vineyard vines gift card?
There are three ways to purchase a vineyard vines gift card:
· Online
· By phone by calling 1-800-892-4982
· At one of our retail locations

Can I order something online and pick it up at closest store?
Unfortunately, at this time we do not offer in-store pick up. Your best bet is to call your closest store (click here for our store locator) and see if they have the product in stock.

Is gift packaging available?
· Yes! You can select a complementary gift box for your item(s) at checkout.
· If you are ordering a gift card, please note this will come in a vineyard vines card holder.
· Our ties come with a complementary gift box.

I'm thinking about ordering custom vineyard vines products. Where do I start?
Thanks to our custom products, it's never been easier to get exactly what you want! Let's get personal…
· For general inquiries contact custom@vineyardvines.com
· For custom products for your wedding contact weddings@vineyardvines.com
· For fraternity and sorority related inquiries contact greek@vineyardvines.com
· For all collegiate and school related inquiries contact college@vineyardvines.com
· If you'd prefer to discuss your custom products over the phone, please call 1-800-435-9008


How do I know which size will fit?
Check out our size charts to help determine what works best for you and/or your loved ones.

How tall is too tall for a boys' tie?
Our boys' ties are generally geared toward young men 5 feet tall and under.

Do you make extra-long ties?
We do! Click here to browse our selection of extra-long ties.

Help! How do I tie my tie?
Click here to view our tie tutorial.

How do I clean my tote bag?
The best method we've found is simply spot cleaning as necessary. You can also take your tote to the dry cleaner, but be sure to point out the silk trim.

Why does the Yeti Cooler not receive standard shipping costs?
Since this is a large and heavy item, our shipping provider charges more for us to ship this to you.

Size Charts


Please find our size charts here.

Gift Cards


About vineyard vines gift cards:
Our gift cards can be purchased here or in stores We also offer e-gift cards that can be sent directly to the recipient over email. Our gift cards are available from $25 - $500.

Gift Cards:
With delivery in just a few days, the card can be used at any of our stores and online. Your shipping options include UPS Ground, UPS 2nd Day Air and UPS Next Day Air. Our Gift Cards come packed in gift card holder.

E-Gift Cards:
Need the good life in a pinch? Send an e-gift cards! They'll receive a vineyard vines gift card by email with a personalized message from you.

Gift Card Redemption:
Our gift cards can be redeemed on vineyardvines.com, over the phone (1-800-892-4982), and in vineyard vines retail stores and vineyard vines factory outlet stores.

What happens if my gift card is lost or stolen?
Unfortunately, vineyard vines is unable to reissue gift cards that have been lost or stolen.

How do I check my gift card balance?
Please click here to check your gift card balance.

Can I add more money to my vineyard vines gift card?
No, vineyard vines gift cards cannot be reloaded.

To purchase a vineyard vines Gift Card or E-Gift Card, please click here.
To read all our Terms & Conditions, please click here.
If you have any other questions regarding gift cards, please call our customer care team at 1-800-892-4982.

Payment Options


What forms of payment does vineyardvines.com accept?
· Visa
· American Express
· MasterCard
· vineyard vines gift cards


vineyard vines does not accept cash, checks or money orders for online purchases

Does vineyard vines charge sales tax?
vineyard vines charges sales tax in the following states:
CA, CT, DC, DE, FL, MA, ME, NC, NJ, NY, TX, VA, VT, GA, IL, PA, SC and MO

Does vineyard vines immediately charge my credit card?
No, you are not charged until your order ships out. An initial authorization will be posted to your card but no funds are captured until your items are on their way! Please note, sometimes orders are shipped in multiple packages and this might cause multiple, smaller posts on your bank statement for your single order.

Registering and My Account


Do I have to create an account before I place an order?
Nope! You can check out as a guest and if you change your mind, you can always register at the end of your check out process.

Why should I become a registered user of vineyard vines?
When you order from vineyard vines in the future, we will remember your information such as billing and shipping addresses to ensure a quicker checkout next time around. You can also store other information, access your order history and manage your email preferences.

How does vineyard vines use my information?
Please find our privacy policy here.

How do you remember what products I place in my cart, even though I have closed out of the page?
Please click here for our cookie policy.

Is vineyardvines.com a secure site?
· Yes, The security of your information is very important to us. We use the 128-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than vineyard vines.
· To read more on secure mode, click here.

When I register with vineyard vines, will I start receiving email and catalogs?
Yes, you will automatically be adding to our mailing lists. You can unsubscribe to our email within your account at any time. If you would like to be removed from our catalog mailing list, please email catalog@vineyardvines.com with the phrase 'no catalog' in the subject line and your name and your complete mailing address within the body of the email.

What if I forgot my password?
If you forget your password, you can request that it be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different email address than the one used to register. If you request to have your password emailed to you, your credit card information will be deleted from your profile.

Discount and Coupon Codes



Just so you know...
You may come across vineyard vines coupon codes, discount codes and promotions on other websites but please note that these codes are not valid. For your best bet for being notified for sales and other promotions, please sign up for our email.

Student Discounts (In Store ONLY):
· We offer students a 15% discount. Students must show their college ID at checkout to receive this discount.
· Please note, teachers are not valid for this promotion.


Military Discounts (In Store ONLY):
· We offer a 15% discount. Military personnel must show their military ID at checkout to receive this discount.

Mobile Site


Do I need a vineyard vines account to shop on the mobile site?
Nope! You can always check out as a guest and create an account at a later time.

Does the vineyard vines mobile site have the same products as the regular site?
Yes.

Will I be automatically logged out of my vineyard vines account on my mobile device?
Yes.

Will items I put in my shopping cart on the regular site be accessible from my mobile device?
Yes! To do this log into your account on the regular site and add items to your cart. Once you long onto the mobile site, the products you added should be in your cart.

How is my information being protected while using the vineyard vines mobile site?
Please find our privacy policy here.

Connect with Us


How can I start getting a vineyard vines catalog in my mailbox?
We can't wait to send the good life to you! Click here to join our mailing list.

Does vineyard vines have social media pages?
We sure do! Connect with us here: