Frequently Asked Questions

Shipping

Where does vineyard vines ship?

  • Street addresses, P.O. Boxes (please check box during checkout) and Military APO/FPO address
  • All 50 states including the District of Columbia (excluding all US Territories)

When will my order be shipped?

*Please note that our shipping carriers are experiencing delays with shipping and tracking information accuracy. We strive to process orders as quickly as we possibly can. Orders placed Monday through Friday are usually shipped within 48 hours. Please note that during periods of high volume, it will take longer (sales, major promotions, Friends & Family, during the holidays, etc.) Orders placed over the weekend are usually shipped the next business day. If you need your order to go out the same day you place it, please place your order before noon ET using an expedited service (excludes Saturday, Sunday and Holidays) and we’ll be sure to do our best to get you your merchandise in time.

When will my order be delivered?

Once processed, orders are shipped via Standard Ground (unless an expedited service is chosen). Standard Ground is delivered within 5-7 business days to most U.S. locations; however, we've found that orders will arrive even sooner than that. Please note that due to Christmas, shipping time may be impacted.

How can I track my order?

Once an order has shipped, you will receive an email with tracking information. This email might wind up in your "Spam" email folder, so be sure to add vineyard vines to your "safe" list.

What if I’d like to change my order after it’s placed?

We apologize, but we cannot make changes, adjustments, or cancellations to an order after it has been submitted. We may still be able to help, though! Just give us a call at 800-892-4982.

Can I ship to an address that is different from my billing address?

Absolutely! When you set up your vineyard vines account, you’re able to enter separate shipping addresses and save addresses that you may want to ship to in the future.

Why are my purchases being sent to me in multiple shipments?

You may have ordered a number of items that don’t fit into one box, or we are shipping your item from one of our store locations. You will receive an email with a tracking number and item list for each of your packages.

Please note, in order to fulfill your order to the best of our ability we sometimes ship your items directly from one of our stores which can result in multiple shipments for a single order. When this happens you may notice multiple posts to your credit card for a single order. The initial authorization is not a charge and will disappear from your account in a business day or so.

Returns & Exchanges

How do I return or exchange my order? (U.S. only)

To return or exchange your product(s), follow the steps outlined here.

To exchange your product, give us a call at 800-892-4982 and we will do our best to get your new products out to you quickly! You will be charged for the merchandise on its way to you (shipping is on us, of course), and you’ll be credited for your original purchase as soon as we receive your return.

Most locations accept returns of online orders (with the exception of Mashpee, MA, Birmingham, AL, Memphis and Nashville, TN, and any outlet locations)

International Returns Policy

Borderfree allows us to deliver our items to our international customers. When returning an international order you will be credited by Borderfree in the same currency and using the same exchange rate as your original tender. Returns must be made within 180 days of purchase.

All European Union customers have a right to back out of a purchase within 7 days of completing the transaction (e.g. placing the order on the website). If a European Union customer cancels their order during this 7-day period, Borderfree will reimburse the customer for the cost of the product(s) AND any extra fees (i.e. shipping) paid by the customer to receive the item. Borderfree can, however, charge the customer for cost of shipping goods back to Borderfree. Reimbursement by Borderfree will be within 30 days.

Borderfree 525 Dell Road Carlstadt, NJ 07072 United States

Holiday Return Policy

Holiday gifts can be returned new, unused and with the garment tags still attached. We only accept returns for products purchased at vineyard vines stores or through the vineyard vines website or app. Regular priced items within 60 days or sale items within 30 days of purchase can be issued a full refund to the purchasers credit card. After that timeframe, your gift recipient can receive a gift card or store credit for their gift return. Have a Happy Holiday!

Return policy

Items should be returned new, unused and with the garment tags still attached. We only accept returns for products purchased at vineyard vines stores or through the vineyard vines website or app. Underwear and swimwear should be tried on over underwear. Swimwear returns will only be accepted with the hygienic liner intact. Any personalized, monogrammed, altered or customized product is not eligible for return or exchange. Original shipping charges are not eligible for refund on orders that were shipped correctly.

Returns made for products over one year old may be accepted at the discretion of vineyard vines.

Online and Retail Store Purchases:

Proof of purchase can be established with a receipt or if we can find your transaction in your vineyard vines account.

Items purchased at Mashpee, MA; Morrisville, NC; and Arlington, VA can only be returned or exchanged at these purchase locations.

Full-price items with proof of purchase:

  • Within 60 days of purchase: Full refund or merchandise credit
  • After 60 days of purchase: Merchandise credit of purchase value
  • After 90 days of purchase: Merchandise credit of last retail value

Sale items with proof of purchase:

  • Within 30 days of purchase: Full refund or merchandise credit
  • After 30 days of purchase: Merchandise credit of purchase value
  • After 60 days of purchase: Merchandise credit of last retail value
  • Items purchased during the 50% off Whale of a Sale are final sale

Without proof of purchase, returns will be processed and the customer will be issued merchandise credit of last retail value.

Final Sale Items:

All Whale of Sale 50% off, Clearance, Outlet or Final Sale Items are not eligible for return, exchange, refund or credit.

Items purchased with cash in store:

Items purchased with cash at a retail store location and returned to our online fulfillment center with original receipt or packing slip will be refunded to a gift card. Retail locations will refund the purchase in the original form of payment.

Outlet

Merchandise purchased at vineyard vines outlet locations may be eligible for return, exchange, refund or merchandise credit within 30 days of purchase.

Merchandise must be returned in its original condition.

Returns must be accompanied by the original receipt.

All Clearance or Final Sale Items are not eligible for return, exchange, refund or credit.

Merchandise purchased at an outlet store cannot be returned to a retail store or to our online fulfillment center.

Whalehouse and Sample Sales

Merchandise purchased at a Whalehouse or Sample Sale is FINAL SALE. Returns or exchanges are not accepted.

Most locations accept returns of online orders (with the exception of Mashpee, MA, Birmingham, AL, Memphis and Nashville, TN, and any outlet locations)

Faulty Items

Items are classified as faulty if they are not of standard quality or as described. Please note that items which are damaged as a result of normal wear and tear, by accident, or through misuse will not be considered faulty or accepted for return.

 

Purchase Information

 

When returning your item(s), providing your receipt or order number helps us to locate your purchase. If you return your items without a receipt, we will need additional information to help you with your return. Please note this may add additional time for us to process your return. To return items in stores, you must present a receipt.

 

Gift Returns

We would be more than happy to help you return your gift. Returns with Gift Receipt are eligible for return, exchange, refund or merchandise credit.

Online Exchanges

To ensure that the item you want to exchange for is available, please place a new order online. Once we receive your return, we will refund the purchase to the original form of payment.

Frequent Return Activity

We offer a generous return policy for our customers. However, customers returning items repeatedly or in bulk may be refused at our discretion.

International Returns Policy

Borderfree allows us to deliver our items to our international customers. When returning an international order you will be credited by Borderfree in the same currency and using the same exchange rate as your original tender. Returns must be made within 180 days of purchase.

All European Union customers have a right to back out of a purchase within 7 days of completing the transaction (e.g. placing the order on the website). If a European Union customer cancels their order during this 7-day period, Borderfree will reimburse the customer for the cost of the product(s) AND any extra fees (i.e. shipping) paid by the customer to receive the item. Borderfree can, however, charge the customer for cost of shipping goods back to Borderfree. Reimbursement by Borderfree will be within 30 days.

vineyard vines reserves the right to review and modify this return policy from time to time at its discretion.

Exchange policy

To exchange your product, give us a call at 800-892-4982 and we will do our best to get your new products out to you quickly! You will be charged for the merchandise on its way to you (shipping is on us, of course), and you’ll be credited for your original purchase as soon as we receive your return.

If you're looking to exchange a gift or store purchase, please complete the online form here. Please note that if the total value of your exchange is less than the value of the returned item(s), we will refund you the difference according to our return policies. If the total value of your exchange is greater than the value of the returned item(s), please include your contact information in the form below so we can contact you regarding proper form of payment. Please keep a copy of the label, exchange form, and any receipts or paperwork included with your exchange request.

How to exchange merchandise by mail:

  1. Complete the return section on the front side of this receipt and indicate items being returned
  2. Don't forget to let us know the reason for the returned item (please refer to our list of reason codes).
  3. Provide the product information for each new item you would like in the exchange form below.
  4. If the item you are returning is a gift, please fill out the contact information provided below.
  5. If the total value of your exchange is less than the value of the returned item(s), we will refund you the difference according to our return policies.
  6. If the total value of your exchange is greater than the value of the returned item(s), please include your contact information in the form below so we can contact you regarding proper form of payment.
  7. Take note of the tracking number for your records so that you can follow your shipment’s progress.

How long will my return/exchange take to be processed?

We ask for up to 60 business days to process returns and exchanges from when they're received at our warehouse. Should you need to expedite your exchange, we recommend that you purchase your new items from our website and then send the unwanted or incorrect items back to us for a refund using a prepaid return label generated here. To be eligible for an expedited exchange, you must be the original purchaser—we are only able to process a refund to the original form of payment.

Can I exchange a Gift Card?

All sales of Gift Cards are final and are not eligible for exchanges.

Price adjustments

vineyard vines will honor a one-time price adjustment within 10 days of your order's shipment date.

Purchases made with any type of offer/promotion are not eligible for price adjustment, that includes but not limited to Flash Sales, Friends & Family and Whale of a Sale.

To receive a price adjustment, please contact one of our Customer Care representatives at 800-892-4982 or email: tieguys@vineyardvines.com. Be sure to have your order number handy (this is found on your packing slip or in your order confirmation email.)

Prices and promotions in our stores may vary.

Items, Sizes & Care

Stickers

If you are writing to request a sticker, please note that all sticker requests must be mailed to the address below with a pre-addressed, postage-paid envelope.

Vineyard vines sticker request
181 harbor drive
Stamford, CT 06901

If a certain items is out of stock, when will it come back in stock?

To find out when a product will be back on the shelves, please call 800-892-4982. Also, please check back on the site regularly, you never know when your size or color choice may pop up!

Where is my closest vineyard vines store? What stores in my area carry vineyard vines?

We offer our products at vineyard vines stores, vineyard vines outlet stores and select retail stores throughout the country. Use our store locator to find the closest store to you.

Is gift packaging available?

Yes! You can select a complementary gift package for each item at checkout.

If you are ordering a Gift Card, please note this will come in a vineyard vines card holder.

Our ties come with a complementary gift box.

Note: Gift boxes will not be available during Whale of a Sale

How do I know which size will fit?

Check out our size charts to help determine what will work best for you and/or your loved ones.

Size charts

Please find more information about sizing in our size charts.

How tall is too tall for a boys’ tie?

Our boys’ ties are generally geared toward young men 5 feet tall and under.

Do you make extra-long ties?

We do! Browse our selection of extra-long ties.

Help! How do I tie my tie?

View our tie tutorial.

How do I clean my tote bag?

The best method we’ve found is simply spot cleaning as necessary. You can also take your tote to the dry cleaner, but be sure to point out the silk trim.

I’m thinking about ordering custom vineyard vines products. Where do I start?

With our custom products, it’s never been easier to get exactly what you want. Let’s get personal!

Payment Options, Gift Cards & Discounts

What forms of payment does vineyardvines.com accept?

  • Visa
  • American Express
  • MasterCard
  • Discover Card
  • China UnionPay
  • Apple Pay
  • PayPal
  • Amazon Pay
  • AfterPay
  • vineyard vines Gift Cards
  • Additional international payment methods displayed at checkout, where applicable

vineyard vines does not accept cash, checks or money orders for online purchases.

Does vineyard vines charge sales tax?

vineyard vines charges sales tax in the following states: AL, AR, CA, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NV, NJ, NM, NY, NC, OH, OK, PA, SC, TN, TX, VT, VA, WA

Does vineyard vines immediately charge my credit card?

No, you are not charged until your order ships. An initial authorization will be posted to your card but no funds are taken until your items are on their way! Please note, sometimes orders are shipped in multiple packages and this might cause multiple, smaller posts on your bank statement for your single order.

Where can I buy a vineyard vines Gift Card? Applies to US addresses/customers only

There are three ways to purchase a vineyard vines Gift Card: Applies to US addresses/customers only

About vineyard vines Gift Cards - Applies to US addresses/customers only

Our Gift Cards can be purchased online or in stores. We also offer e-Gift Cards that can be sent directly to the recipient over email. Our Gift Cards are available in increments from $25 - $500.

Gift Cards:
Delivered in just a few days, our Gift Cards can be used at any of our stores or online. Your shipping options include Ground, UPS 2nd Day Air and UPS Next Day Air. Our Gift Cards come packed in a Gift Card holder.

e-Gift Cards:
Need the good life in a hurry? Send an e-Gift Card! The recipient will receive a vineyard vines e-Gift Card by email with a personalized message from you.

Gift Card Redemption Applies to US addresses/customers only

Our Gift Cards can be redeemed on vineyardvines.com, over the phone (800-892-4982), in vineyard vines retail stores, and vineyard vines outlet stores.

What happens if my Gift Card is lost or stolen?

Unfortunately, vineyard vines is unable to reissue Gift Cards that have been lost or stolen.

How do I check my Gift Card balance? Applies to US addresses/customers only

Please use our online form to check your Gift Card balance.

Can I add more money to my vineyard vines Gift Card?

No, vineyard vines Gift Cards cannot be reloaded.

Purchase a new vineyard vines Gift Card or E-Gift Card.

Read all our Terms & Conditions.

If you have any other questions regarding Gift Cards, please call our customer care team at 800-892-4982.

vineyard vines Discount and Coupon Codes - Applies to US addresses/customers only

Just so you know…

You may come across vineyard vines coupon codes, discount codes and promotions on other websites but please note that these codes are generally not valid. Your best bet for being the first to know about sales and other promotions is to sign up for our email.

Please read the fine print associated with any offer because they do sometimes change. Here are the standard exclusions Offer excludes: Gift cards, The Kentucky Derby Collection, personalization fees, Jim Nantz Forget Me Knot Collection, any charitable products, Yeti, Titleist® golf products, Costa sunglasses, Seabags, Smathers and Branson, Corksicle, Fat Boy, local store collections and any third party branded products.. No price adjustments will be made to prior purchases. Purchases made with this offer are not eligible for future price adjustment. Cannot be combined with any other offer. vineyard vines reserves the right to change or cancel this promotion at any time. Limit one discount per order. Use of this promotion constitutes acceptance of these terms and conditions, except where prohibited by law. Discount applies to merchandise only and not shipping & handling, taxes, or packaging.

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Student Discounts - Applies to US addresses/customers only

vineyard vines believes your brain is a terrible thing to waste

College students ONLY.

How do I get our student discount on vineyardvines.com?

  •  
  • Click here to see if you’re eligible with SheerID on our site
How do I get our student discount at a vineyard vines store?

Show one of our crew members your student ID when you’re checking out, and he or she will apply your discount!

Terms and Conditions

*Offer valid online at vineyardvines.com and at participating retail stores. Student discount offered all year at our retail locations. Discount is not valid at vineyard vines outlet locations. Code is valid for one-time use online, or card must be presented in store at checkout. Valid on full-price merchandise only. Cannot be combined with any other offer. vineyard vines reserves the right to change or cancel this promotion at any time. Offer excludes gift cards, Yeti coolers, Titleist®, Costa sunglasses, monogramming & personalization, special collections, and all other third-party products. No price adjustments will be made on previous purchases. Purchases made with this offer are not eligible for future price adjustments. Use of this promotion constitutes acceptance of these terms and conditions, except where prohibited by law. Discount applies to merchandise only and not shipping & handling, taxes, or packaging.

 

Teacher Discounts (in store ONLY) Applies to US addresses/customers only

We offer teachers a 15% discount at vineyard vines retail stores. Teachers must show a valid ID at checkout to receive this discount.

Military Discounts - Applies to US addresses/customers only

vineyard vines is proud to stand by our brave servicemen and servicewomen.

Active, veteran, retired, and reservist US Army, Navy, Air Force, Marines, and Coast Guard personnel, and spouses/dependents of active personnel, are eligible to receive a 15% vineyard vines military discount on vineyardvines.com and at participating vineyard vines retail stores in the United States (not in vineyard vines outlets/whalehouse sales)

How do I get the military discount on vineyardvines.com?

  • Click here to see if you’re eligible with SheerID on our site
How do I get the military discount at a vineyard vines store?

Show one of our crewmembers your military ID when you’re checking out, and he or she will apply your discount!

Terms and Conditions

*Our military discount is offer valid online at vineyardvines.com and at participating retail stores. Discount is not valid at vineyard vines outlet locations. Proper identification must be shown. Code is valid for one-time use online, or card must be presented in store at checkout. Valid on full-price merchandise only. Cannot be combined with any other offer. vineyard vines reserves the right to change or cancel this promotion at any time. Offer excludes gift cards, Yeti coolers, Titleist®, Costa sunglasses, monogramming & personalization, special collections, and all other third-party products. No price adjustments will be made on previous purchases. Purchases made with this offer are not eligible for future price adjustments. Use of this promotion constitutes acceptance of these terms and conditions, except where prohibited by law. Discount applies to merchandise only and not shipping & handling, taxes, or packaging.

 

Registering & My Account

Do I have to create an account before I place an order?

Nope! You can check out as a guest, and if you change your mind, you can always register at the end of the checkout process.

Why should I become a registered user of vineyard vines?

When you order from vineyard vines in the future, we’ll remember your information such as billing and shipping addresses to ensure a quicker checkout next time around. You can also store other information, access your order history, and manage your email preferences.

How does vineyard vines use my information?

Please find our privacy policy.

How do you remember what products I place in my cart, even though I have closed out of the page?

We remember and track information about your cart using a web technology called "cookies." Please read our cookie policy here. Or, make your own cookies here.

Is vineyardvines.com a secure site?

Yes. The security of your information is very important to us. We use 128-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than vineyard vines. Read more about secure mode.

When I register with vineyard vines, will I start receiving email and catalogs?

Yes, you will automatically be added to our mailing lists. You can unsubscribe to vineyard vines emails in your account at any time.

If you would like to be removed from our catalog mailing list, please email catalog@vineyardvines.com with the phrase "no catalog" in the subject line and your name and your complete mailing address in the body of the email.

Changing Email Preferences

If you give us your email address either on the home page, when you register, or order, we will send you emails about events, new arrivals, and promotions that we feel will be of interest to you. To be removed from our email list, simply log in to My Account and opt out of our email promotions.

When you supply your postal address either when requesting a free catalog or placing an order, you will receive the vineyard vines catalog by mail. If you choose to give us your telephone number on the order form, it is for the purpose of contacting you regarding your order. We will not call you regarding promotions or just to chat if we get bored.

If you do not want a vineyard vines catalog, please send us an email to catalog@vineyardvines.com with the following:

  • The phrase "no catalog" in the subject line
  • Your name and your complete mailing address

Updating email or postal addresses

You can edit or delete your email or postal address at anytime through the My Account Page.

What if I forgot my password?

If you forget your password, you can request that it be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different email address than the one used to register.

Please note: If you request to have your password emailed to you, your credit card information will be deleted from your profile.

Connect with Us

Does vineyard vines have apps for iPhone, iPad and Android? Applies to US addresses/customers only

Yes! You can get the Good Life… on the go! Download the vineyard vines iPhone app and iPad app in the Apple App Store, and our Android app in the Google Play store.

How can I start getting a vineyard vines catalog in my mailbox? Applies to US addresses/customers only

We can’t wait to send the good life to you! Join our mailing list Applies to US addresses/customers only.

Does vineyard vines have social media pages?

We sure do! Connect with us here:

Charitable donations & giving back

In addition to supporting the causes we believe in, we also feel strongly about contributing to the charitable efforts of our customers and their communities. As a dear friend once told us: "Give back more to the community than you receive." Not only do we live by this philosophy, we’ve built our entire company around it, too. Download our guidelines and donation form (PDF).
Viewers & Players

Privacy & Security

Privacy Policy


At vineyardvines.com, your privacy is a top priority. Please read our privacy policy details. We respect your privacy and are committed to maintaining and using this information responsibly. This privacy policy addresses the use and disclosure of information we collect about you from your use of our website, as well as information we collect directly from customers on the telephone, via the chat function online, and in our stores (the “Sites”) in accordance with applicable privacy laws including, where applicable, the General Data Protection Regulation (“GDPR”) and other UK and European data privacy laws and applicable US privacy laws (the “Privacy Laws”).

vineyard vines® collects customer information to improve your overall shopping experience with us. We collect your personal information to fulfill our contractual obligations, our statutory obligations and/or the legitimate interests of vineyard vines and for other purposes for which vineyard vines has a lawful basis under the Privacy Laws.

In addition, vineyard vines may, and only with your consent, process your personal information in order to communicate with you for marketing purposes. In this event, we may provide additional information that we believe may be of interest, including about offers, promotions, and news updates. You have the right to unsubscribe when you have provided consent to receive these communications by emailing privacy@vineyardvines.com or by following the instructions in any such communication, e.g. by clicking on the link to unsubscribe.

By using the Sites, you signify your acceptance of the privacy policy as amended from time to time.

Below is a summary of the categories of personal information we collect, where we get it, why we collect it, and with whom we may share it:

CATEGORY OF PERSONAL INFORMATION

SOURCE OF INFORMATION

PURPOSE FOR COLLECTION

CATEGORIES OF RECIPIENTS

Identification and contact information: such as your name and surname, title, day and month of birth, location, User ID (e-mail address), password, postal address, email address, telephone numbers, or other contact details information you may provide to us when you register or update an account, sign up for email communications, participate in a contest, sweepstakes, promotion or survey, join our mailing list, request a catalog, shop online, or shop by telephone or in stores

From you (online and offline, such as in stores/in the course of using or processing online services or remote order/sales services, including chatting online with or otherwise contacting customer service)

To communicate with you about your orders or purchases, your account, a contest or sweepstakes you have entered, and your requests for information; to enable you to access our services; to provide customer support in response to your communications with us; to send you updates about new products and offers that may be of interest to you; to tailor your experience at our Sites, showing you content that we think you might be interested in.

With vineyard vines group entities; with certain authorized third parties for the purpose of providing specialized services to vineyard vines (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you

Information you provide about a third party: name, surname, address, and contact details of recipient for delivery of goods or services (such as sending a gift or virtual gift card), if different from yours

From you

To complete a particular transaction or fulfill a service.

With vineyard vines group entities; with certain authorized third parties for the purpose of providing specialized services to vineyard vines (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.)

Other voluntary information: any voluntary information you may provide us in the course of your interactions with us (such as by sending an e-mail through our Website and/or to the addresses indicated in our Website or by calling, e-mailing, texting, or chatting online with our customer service team and/or store staff or by responding to surveys or competitions)

From you

To handle your requests and to contact you when necessary or requested, including responding to your questions and comments and providing customer support; to improve our Sites, customer service, and user experience

With vineyard vines group entities; with certain authorized third parties for the purpose of providing specialized services to vineyard vines (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.)

Information automatically collected from your browser: your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, keystrokes typed, movement of the mouse or pointer, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Sites, the amount of time you spend viewing or using the Site, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Sites

From you; from our Sites or app technology’s interaction with your browser or devices when you choose to connect your e-mail account with our system

To improve our Sites, customer service, and user experience, products and services; to create a session replay that shows your visit to our site; to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users; and, in an aggregated non-specific format, for analytical and demographic purposes.

With vineyard vines group entities; with certain authorized third parties for the purpose of providing specialized services to vineyard vines (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you

Information automatically collected from your device and internet network: your internet service provider, your internet protocol or IP address domain names of the computers you use to visit our Sites, your operating system and browser used; and the type of handheld or mobile device used, such as laptop or smart phone, log files, URIs (Uniform Resource Identifiers) of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical status code of the server reply (successful, error, etc.) and other parameters concerning the user's operating system and computer environment, and/or device cookie settings and other device details, such as MAC address

From you and from our Sites or app technology’s interaction with your browser or devices and from service providers who support our fraud detection efforts

To improve our Sites, customer service, user experience, products and services; to create a session replay that shows your visit to our site; to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users; and, in an aggregated non-specific format, for analytical and demographic purposes.

With vineyard vines group entities; with certain authorized third parties for the purpose of providing specialized services to vineyard vines (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you

Purchase and order information: billing address, shipping address, together with purchase details (products, color, size, quantity, price), methods of payment and/or any communications we have received about your order or purchase

From you or from a customer who places an order to be delivered to you

To complete a particular transaction or fulfill a service; to validate, confirm, verify, deliver, install, and track your order, including to arrange for shipping, handle returns and refunds, to provide customer service, to maintain a record of the purchases you make, to service products you purchased from us, and to provide you offers that may be of interest to you or to assist with account credit or fraud decisioning

With vineyard vines group entities; with certain authorized third parties that process, fulfill, and ship orders; and with our credit partners

Payment card information:, such as name, card issuer and card type, credit or debit card number, expiration date, CVV code, billing addresses, and other financial information shared when making a purchase

From you

To complete a particular transaction or fulfill a service; to check that the right person is using the right card or account; to meet the requirements of the card brands or account issuers; to make sure we are paid for what you buy

Our card processor stores all credit card information. They conduct the credit card transactions using commercially reasonable security precautions, controls, policies, and procedures, consistent with generally accepted data processing standards in the financial services industry. We only store a record that the transaction took place and the amount you paid in connection with your account information.

Preference information, such as your account settings including preferred store, your wishlist, contact channel and types of services/offers that interest you

From you; from our Sites or app technology’s interaction with your browser or devices and cookies tracking the pages you visit

To enhance your online shopping experience, including as a way to recognize you and welcome you to the Sites; to personalize your experience; and to provide you with customized content

With vineyard vines group entities; with certain authorized third parties for the purpose of providing specialized services to vineyard vines (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you

Social media information: if you interact with us through a social media service or log in using social media credentials, depending on your social media settings, we may have access to your information from that social network such as your name, email address, age, gender, and location

From third parties, such as co-branded partners and websites (for example, on our Facebook pages)

For research, analytical and other business purposes; to enhance your online shopping experience, including as a way to recognize you and welcome you to the Sites and to provide you with customized content

With vineyard vines group entities; with certain authorized third parties for the purpose of providing specialized services to vineyard vines (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you

Sensitive personal information: such as your driver's license number, state identification card, precise geolocation (if you permit us to obtain your precise geolocation), your ethnic origin, and biometric data; combination of email address, financial account, debit card, or credit card with security or access code, password, or other credentials allowing access to your account

From you (online and offline, such as in stores/in the course of using or processing online services or remote order/sales services, including chatting online with or otherwise contacting customer service)

To complete a particular transaction or fulfill a service; to check that the right person is using the right card or account. To provide offers that may be of interest to you, for analytical and demographic purposes, and to protect the security or integrity of the Sites and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users.

With vineyard vines group entities; with certain authorized third parties for the purpose of providing specialized services to vineyard vines (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you

Accident information: details about any accident or injury on our premises

From you and from witnesses

To get you the help you need; to assist emergency services; for insurance claims; to defend ourselves and prevent loss

With vineyard vines group entities; with law enforcement and other governmental authorities in accordance with applicable law; and with our professional advisors

Legal information: fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents

From you, the police crime and fraud prevention agencies, payment card providers, the public, regulators, and your and our professional advisors and representatives

To protect you, other customers and our business against criminal activities and risks; to make sure we understand and can meet our legal obligations to you and others, and can defend ourselves; and if required by law, governmental request or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our website or the public

With vineyard vines group entities; with our service providers who help us with fraud protection and credit risk reduction; with law enforcement and other governmental authorities in accordance with applicable law


Personal information relating to you and your order history are only available to you if you provide the correct password that you create on vineyardvines.com. After providing your password, you can edit or delete your information at any time through the My Account page.

If you forget your password, you can select the “forgot your password?” link on the login screen and we will send you an email (to the email address that you used to register your account) including a link that will enable you to reset your password. We will not give passwords out over the phone or by email.

Your address book, located in the shipping addresses & contacts page, is your personal storage space. We do not use the names of the people in your address book to send email promotions or catalogs by mail.
 

 

Website visitors from outside of the United States

If you are visiting vineyardvines.com from a location outside of the United States, you will be connected through and to servers located within the United States (where data privacy laws are less stringent than in the European Union and some other jurisdictions). Some of the recipients of your personal information as specified above may be located in countries (including the United States) that do not provide a level of data protection equivalent to that set forth by the European Union and some other jurisdictions. vineyard vines will take appropriate steps to ensure that such recipients act in accordance with the Privacy Laws. If you choose to access or use the Sites, you consent to the transfer, use and disclosure of information in accordance with this privacy policy and subject to the Privacy Laws. All vineyardvines.com orders will be accepted and fully processed in and shipped from the United States and all information you provide will be securely maintained in our Web server and internal systems located within the United States.

Purchases made through our website that ship outside of the United States are made through Borderfree, Inc. (“Borderfree”), not vineyard vines. Personal information that you provide in connection with web orders that ship outside of the United States is provided to Borderfree, not vineyard vines, though Borderfree may share this information with us. You can view Borderfree’s privacy policy at https://www.borderfree.com/privacy/en_us/ for more information on their privacy practices.
 

Information we share

Any personal information you provide to us on the Sites when you register or update an account, participate in a contest, sweepstakes, promotion or survey, join our mailing list, request a catalog, shop online, shop by telephone or in our stores, or request information (i.e. name, address, email address, telephone number and credit card information) is maintained in private files on our secure Web server and our internal systems.

With your consent, we may occasionally share our postal and email lists, as well as your shopping history (but not your credit card information), with third parties whose products or services may be of interest to you and who have their own privacy policy in place. If at any time you do not want us to share your personal information with these third parties, you may opt-out by emailing us at privacy@vineyardvines.com. Please include your name and postal address and write "do not share my information" in the subject line. You may also opt-out by writing to us at the address located at the end of this privacy policy and including your name, postal and email address. Residents of California, Colorado, Connecticut, Utah, and Virginia can review “Your California and Other State Privacy Rights” below for additional information on privacy rights granted by those states’ consumer privacy laws.

We also may share your information with unaffiliated third parties who provide services to vineyard vines such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, order fulfillment, etc. vineyard vines does not authorize any of these service providers to use or disclose customer information other than in connection with providing services to vineyard vines.

In the event of a sale or merger of vineyard vines our customer's personal information may be shared with the merged or purchasing entity. You should also be aware that we may disclose specific information about you if required to do so by law, governmental request or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our website or the public.

We may share personal information with other group entities for any of the purposes set out above. Our group entities, in turn, are not permitted to share personal information with other non-affiliated entities, except as described herein or otherwise permitted by the Privacy Laws or other applicable laws.

Where personal information is processed by third parties outside the UK and EEA, we will ensure appropriate safeguards are in place to adequately protect it, as required by applicable law.
 

Notice Of Financial Incentive

We may offer our customers limited-time promotions and opportunities to participate in surveys. In exchange for participating in our promotions or surveys, and providing us with your personal information, we may offer you financial incentives and/or price or service differences such as a bonus card, discount or a coupon. We may collect personal information such as your name, email address, preferences, experiences, and engagement with vineyard vines (“Customer Data”). You can terminate participation at any time as explained in the applicable promotion or survey terms. We estimate that the value of the Customer Data is the value of the benefit we offer to you in connection with the promotion or survey, which is reasonably related to the costs associated with offering such benefit

Links to other sites

To enhance your shopping experience, the Sites may have links to other sites. Those Web sites will have their own policies on privacy that you may wish to review. vineyard vines has no responsibility for these linked Web sites.

Cookies

We use cookies to recognize you and your preferences to make shopping easier and provide you with a customized experience on our website. Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. vineyard vines places a unique user ID number on your cookie which allows us to access information that will improve your shopping experience - such as holding items in your shopping bag, accessing your address book, or providing you with customized pages based on your past viewing or purchasing preferences. We also use cookies to track traffic to different parts of the website in order to make improvements and optimize your shopping experience, as well as for remarketing purposes to serve you with internet advertisements (as more fully discussed in the Advertising section below).

We use marketing technologies to help us maintain and analyze our data and allow us to market more efficiently. They may use cookies or web beacons to collect information about you, in connection with providing you information via email, Internet ads or direct mail about products and services that might be of interest to you.

If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. In order to disable cookies, please consult your browser's help section for instructions.
vineyard vines also uses cookies to collect information about "abandoned" shopping carts. A cart is considered abandoned after one hour of inactivity/lack of purchase. Once the cart is abandoned, vineyard vines will send an SMS message reminder about your cart if you have opted in to receive mobile messages. For more information about our mobile messaging program, please see our Mobile Messaging FAQs.

Advertising

We participate in interest-based or behavioral advertising. This means that you may receive communications, special promotions, and see advertising on the Sites or other websites tailored to how you browse or shop at our stores, on the Sites or other websites. You may also see advertising for Vineyard Vines on other advertising on other websites based on your particular interests and online activity on the Sites or other websites. You have the choice to tell us not to collect and use this information. Learn more about this kind of advertising and how you can opt out by clicking here:www.networkadvertising.org/choices.

vineyard vines may use Adobe and the third-party cookie DoubleClick to optimize our Sites based on the traffic we receive and assist with marketing. To learn more about Adobe, including options for opting out and/or managing the ads you may see online please visit: http://www.adobe.com/privacy.html.

Changing email or catalog preferences


If you give us your email address either on the footer of our website or when you register, or order, we will send you emails about promotions. To remove yourself from our email list you may click on the unsubscribe link at the bottom of any of our emails and follow the instructions to opt out of future email communications. When you supply your postal address either when requesting a free catalog or placing an order, you will receive the vineyard vines catalog by mail. If you choose to give us your telephone number on the order form, it is for the purpose of contacting you regarding your order. We will not call you regarding promotions. If you do not want a vineyard vines catalog, please send us an email to: catalog@vineyardvines.com with the following:
  • The phrase "no catalog" in the subject line

  • Your name and your complete mailing address

 

Updating email or postal addresses

You can edit your email address or edit/delete your postal address at anytime through the My Account Page.

Privacy for children

vineyard vines® is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13 (or such higher age as required by applicable law). vineyard vines® does not sell products for purchase by children, and all children's products we sell are for purchase by adults only. If vineyard vines learns that a child under the age of 13 (or such higher age as required by applicable law) has submitted personally identifiable information online without parental consent, it will take all reasonable measures to delete such information from its databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children under 13 (or such higher age as required by applicable law), please contact us at tieguys@vineyardvines.com or by calling 1-800-892-4982. We do not have actual knowledge about selling or sharing personal information of consumers under the age of 16.

Security

The security of your information is very important to us. We use industry-standard security techniques to help protect against the loss, misuse or alteration of information collected from you at the Sites. When you access your account information or transmit personally identifiable data to the Sites, that information is stored on servers that the Sites have attempted to secure from unauthorized access or intrusion. We use the 256-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than vineyard vines®

Once you land on any page of our website, your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:

  • The "http" in the web address will be replaced by "https"
  • You will see padlock depending on the browser (Microsoft Internet Explorer, Chrome, Safari.)
  • Only browsers that use the 256-bit Secure Socket Layer technology are able to order through the Vineyard Vines web site. If your browser does not support SSL, you can update your browser.

While we implement these and other security measures on this site, please note that 100% security is not always possible.

Your California and other state privacy rights

If you are a resident of California or Virginia (starting Jan. 1, 2023), Colorado or Connecticut (starting July 1, 2023), or Utah (starting Dec. 31, 2023), the law in those states provides you with the following rights with respect to your personal information:

Your California Privacy Rights

  • The right to know what personal information we have collected, used, disclosed, and sold about you, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom vineyard vines discloses personal information, and the specific pieces of personal information vineyard vines has collected about you
  • The right to correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing
  • The right to request that we delete any personal information we have collected about you.
  • The right to opt-out of the selling or sharing of your personal information, which you can exercise through the contact form available on our website or by modifying your privacy preferences (e.g., Global Privacy Control), available through certain internet browsers and extensions, that signal your preference to opt out. Please note that clearing your cookies at any time will remove the signal of your selected privacy preferences.
  • The right to limit the use of your sensitive personal information, which you can exercise through the contact form available on our website.

To submit any of the above requests, you may contact us at 1-800-892-4982 or use the contact form available on our website.. You may also designate an authorized agent to make a request on your behalf on our website through our contact form. When you exercise these rights and submit a request to us, we will verify your identity by asking you to provide us with additional information such as your email address, order numbers of previous orders of our products and services, or the last four digits of a credit or debit card used to make a purchase. We also may use a third -party verification provider to verify your identity. We will endeavor to honor such requests unless such a request conflicts with certain lawful exemptions under California’s consumer privacy law. Please note that we are only required to honor requests to know twice in a 12-month period.

We do not discriminate against California residents who exercise any of their rights described in our Privacy Policy. Your exercise of these rights will have no adverse effect on the price and quality of our goods or services.

In addition, California law requires us to identify, for the 12-month period prior to the date of this Privacy Policy, what information we may have “sold” or “shared” about you. For the 12-month period prior to the date of this Privacy Policy, vineyard vines has not sold any personal information about its customers. For the 12-month period prior to the date of this Privacy Policy, vineyard vines has only shared personal information about its customers as described above. vineyard vines does not use or disclose sensitive personal information, as defined in applicable laws, for any purposes other than those permitted by applicable law.

This Privacy Policy describes how we may share your information for marketing purposes, as described above. If you are a California resident, the Shine the Light law permits you to request and obtain from us once per calendar year information about any of your personal information shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information and for any other questions about our privacy practices and compliance with California law, please contact us through the contact form on our website.

Your Virginia (starting Jan. 1, 2023), Colorado (starting July 1, 2023), and Connecticut (starting July 1, 2023) Privacy Rights

  1. The right to confirm whether we process your personal information and access your personal information.
  2. The right to correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing.
  3. The right to delete personal information we have obtained about you.
  4. The right to opt out of the processing of your personal information for purposes of targeted advertising, the sale of personal information, and/or profiling in furtherance of decisions that produce legal or similarly significant effects.
  5. The right to obtain a copy of personal information we have obtained about you in a portable and, to the extent technically feasible, readily usable format.
  6. If we deny your request, the right to appeal our decision.

To submit any of the above requests, you may call us at 1-800-892-4982 or use the contact form available on our website. When you exercise these rights and submit a request to us, we will verify your identity by asking you to log in to your account if you have one with us. Or if you do not, we may ask for your email address. We may also use a third-party verification provider to verify your identity. We will endeavor to honor such requests unless such a request conflicts with certain lawful exemptions under your state’s consumer privacy law.

The fact that you have elected to exercise these rights will have no adverse effect on the price and quality of our products or services.

To appeal a decision we have made regarding your request, you may call us at 1-800-892-4982 or use the contact form available on our website. We will respond to appeals from Virginia and Connecticut residents within 60 days. We will respond to appeals from Colorado residents within 45 days.

Data Retention

vineyard vines will retain your personal information only for as long as is reasonably necessary to achieve the purposes for which it is collected. Thereafter, we will delete (or otherwise erase, de-identify or pseudonymise or equivalent) any such personal data except as required or permitted by applicable law or regulation. We will retain your personal data for as long as needed or permitted in light of the purposes for which it was obtained. The criteria used to determine our retention periods include: (a) the length of time we have an ongoing relationship with our Customers and provide services, (b) whether there is a legal obligation to which we are subject, and (c) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

Policy Changes & Questions

vineyard vines may update our privacy policy from time to time and use of the information we collect now is subject to the privacy policy in effect at the time of use. Whenever we make a change, we will post the updated policy at this site and we encourage you to check our policy periodically. By using our website following the posting of a change in the privacy policy, you consent to the updated policy. If you have any questions or concerns regarding our privacy policy, please contact us:

Email: tieguys@vineyardvines.com
Phone: 1-800-892-4982
Fax: 1-800-892-3606
Mail: vineyard vines
Customer Care
181 Harbor Drive
Stamford, CT 06902