Frequently Asked Questions
If you are unable to find the answers you need, please reach out to
customer assistance.
Shipping & Delivery
Where does vineyard vines ship?
We’re happy to ship your order to street addresses, P.O. boxes and APO/FPO military addresses. We currently ship to all 50 U.S. states and Washington, DC. At this time, we’re unable to ship to U.S. territories. Shipping to a P.O. box? Just be sure to select the P.O. Box option at checkout.
When will my order be shipped?
We know you want your order on its way as fast as possible. Orders placed Monday through Friday typically process and ship within 48 hours. Weekend orders usually ship the next business day. Need it faster? Place your order before 12pm ET and choose an expedited shipping option at checkout, and we’ll do our best to get it out the same day. Same-day expedited shipping excludes Saturdays, Sundays and holidays. Keep in mind: Personalized items are final sale and typically ship within 3–5 business days. During busy seasons, processing and shipping may take a little longer than usual.
When will my order be delivered?
Once your order has been processed, it’ll ship via Standard Ground unless you selected an expedited shipping method at checkout. Most Standard Ground orders arrive within 5–7 business days, though many customers receive their orders even sooner.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Ground | 5–7 business days |
| Two-Day | 2 business days for orders placed by 12pm ET on a business day |
| Next Day | Next business day for orders placed by 12pm ET on a business day |
Delivery estimates begin once your order has been processed and shipped. Business days do not include weekends or holidays.
How can I track my order?
Once your order ships, we’ll send you a tracking email so you can follow your package from our door to yours. Don’t see it? Check your spam or junk folder and add vineyard vines to your safe sender list so you never miss an update.
What if I'd like to change my order after it's placed?
We start working on your order pretty quickly, so we’re unable to guarantee changes, adjustments or cancellations once it’s been submitted. That said, our Customer Care team is always happy to take a look and see what we can do. Just give us a call at 800-892-4982.
Can I ship to an address that is different from my billing address?
Absolutely. You can ship your order to a different address at checkout, whether it’s headed to you, the office or someone else. Have a vineyard vines account? You can save multiple shipping addresses to make checkout even faster next time.
Why are my purchases being sent to me in multiple shipments?
Sometimes your order may arrive in more than one shipment. That’s completely normal, and it helps us get everything to you as quickly as possible. This can happen when:
- Your items don’t all fit in one box
- Some items are shipping directly from one of our store locations
- Your order includes both ready-to-ship items and customized items
When this happens, you’ll receive a separate tracking email for each package, including its own tracking number and a list of the items inside. Customized items require an additional 3–5 business days before they’re ready to ship.
Why am I seeing multiple transactions for the same order on my credit card?
When you place an order, a temporary authorization hold is placed on your payment method to confirm the funds are available. It’s not a charge yet. Once your order ships, you’ll only be charged for the items that are on their way. If your order ships in multiple packages, you may see multiple charges as each shipment goes out. Not to worry, the original authorization hold is not an additional charge and will typically disappear within 3–4 business days, depending on your financial institution.
Returns & Exchanges
Online: How do I start a return on vineyardvines.com?
Starting a return online is easy. Head to our returns portal, enter your order number and shipping ZIP code, then follow the prompts to get your return started.
Online: What is your return policy?
We want you to love what you ordered. If it’s not quite right, you can return eligible items that are new, unused and have the original garment tags attached. Swimwear must be returned with the hygienic liner intact. Personalized, customized and Final Sale items are not eligible for return, exchange, refund or merchandise credit.
| Timing | Refund Type |
|---|---|
| Within 60 days of purchase | Full refund |
| After 60 days of purchase | Merchandise credit for the item’s last retail value, issued via e-gift card |
Whale of a Sale items marked 50% off, Clearance, Outlet, Final Sale and customized items are final sale and cannot be returned or exchanged. Items purchased in store cannot be returned on vineyardvines.com.
Need a different size? You can start a size exchange through our returns portal. For all other exchanges, please return the original item and place a new order.
Online: What is your exchange policy?
Need a different size? We’ve got you. If you’re exchanging the same item for a different size, you can start your exchange through our online returns portal.
For any other exchange request, give our Customer Care crew a call at 800-892-4982 and we’ll be happy to help. If Customer Care processes your exchange, you’ll be charged for the replacement item when it ships, with shipping on us. Once we receive and process your return, we’ll credit your original payment method.
Online: How long will it take for my return/exchange to be processed?
The fastest way to get things moving is to drop off your return as soon as possible. For online orders, you can choose a UPS Drop-Off with a prepaid label or Happy Returns with a QR code. Your Happy Returns QR code expires after 30 days. Refund processing begins once your return has been dropped off.
Online Outlet: What is your return policy?
All items ordered from the vineyard vines Online Outlet are Final Sale and are not eligible for return, exchange, refund or merchandise credit.
In-store: How do I return or exchange an item in-store?
Sorry it wasn’t quite the right fit. Bring your item and original receipt to any vineyard vines store, and our crew will be happy to help with an eligible return or exchange.
In-store: What is your return or exchange policy?
We want every piece to feel like a keeper. If it’s not quite right, we accept eligible returns and exchanges on items that are new, unused and have the original garment tags attached. Swimwear must be returned with the hygienic liner intact. Personalized, customized and Final Sale items are not eligible for return, exchange, refund or merchandise credit.
| Full-Price Items | Return or Exchange Policy |
|---|---|
| Within 60 days of purchase | Full refund or merchandise credit |
| After 60 days of purchase | Merchandise credit for the item’s last retail value |
| Sale Items with Proof of Purchase | Return Policy |
|---|---|
| Within 30 days of purchase | Full refund or merchandise credit |
| 31–60 days after purchase | Merchandise credit for the purchase value |
| After 60 days of purchase | Merchandise credit for the item’s last retail value |
Eligible returns without proof of purchase will be issued merchandise credit for the item’s last retail value.
Whale of a Sale items marked 50% off, Clearance, Outlet, Final Sale and customized items are final sale and cannot be returned or exchanged.
Items purchased with cash at a vineyard vines store will be refunded in cash when returned to a retail store location. If a cash purchase cannot be returned to a store, it may be returned to our fulfillment center with the original receipt and will be refunded to a gift card.
In-store: Are there any store-specific return exceptions?
Yes. A few vineyard vines stores have location-specific return exceptions, including Morrisville, NC; Arlington, VA; Mashpee, MA; The Bahamas and Bermuda. Please refer to your receipt or call the store directly for its return policy.
What items are Final Sale?
Final Sale items include Whale of a Sale items marked 50% off, Clearance, Outlet, Final Sale merchandise and customized items. These items are not eligible for return, exchange, refund or merchandise credit.
Is there a limit on returns?
We’re proud to offer a generous return policy so you can shop with confidence. Customers making repeated or bulk returns may be subject to review, and return privileges may be limited at our discretion.
What do I do if my items arrive damaged?
That’s not the experience we want for you, and we’ll do our best to make it right. Please contact our Customer Care crew with a few photos of the damage and let us know where and when the item was purchased. For online orders, include your order number. For in-store purchases, include a copy of your original receipt. If the item was a gift, please share the gift recipient’s information so we can take a closer look.
How do I make a gift return?
Received something from vineyard vines that wasn’t quite your style? We’re happy to help. Eligible gifts may be returned for merchandise credit when we’re able to locate the original purchase. To get started, please provide one of the following: the original order number for online purchases, the original receipt for in-store purchases or the gift giver’s name and/or email address, if available.
Can I return or exchange a gift card?
Gift Card sales are final and are not eligible for return, exchange, refund or merchandise credit.
Products & Size Charts
What if an item is out of stock?
Because many of our collections are seasonal, most sold-out styles are not restocked once they’re gone. But we’re always bringing in new colors, prints and styles with each collection, so while that exact item may not come back, there’s a good chance you’ll find something else you’ll love. We recommend checking back from time to time to see what’s new and discover similar styles as future collections launch.
Do you have a size chart?
Finding the right fit should feel easy. We recommend checking our size charts to find the best size for you or whoever you’re shopping for. Outlet styles may fit a little differently than our main collection, so sizing can vary by item. If you’re shopping Outlet, be sure to review the product details and size guide before placing your order. Still not sure? Our Customer Care crew is always happy to help you find the right fit.
Can I get a vineyard vines sticker?
Every vineyard vines order includes a complimentary sticker, so be sure to check inside your package. Looking for an extra? You can request one by mail by sending us a self-addressed, postage-paid envelope, and our crew will do our best to send one your way.
vineyard vines Sticker Request
181 Harbor Drive
Stamford, CT 06901
Gifting & Gift Cards
Do you offer gift packaging?
Yes. We offer complimentary gift packaging on eligible items, and you can select it at checkout to make gifting a little easier.
A few things to note:
- Gift packaging can be selected per item at checkout
- Gift Cards arrive in a signature vineyard vines gift card holder
- Gift wrap and gift packaging are not available for Outlet items
- Gift boxes and gift packaging are not available during Whale of a Sale
- Don’t forget to add a gift message at checkout to make your gift feel even more personal
Whether you’re celebrating something special or sending a little piece of the Good Life, we’re happy to help make it gift-ready.
Where can I buy a vineyard vines gift card?
Giving the Good Life is easy. Gift Cards are available for U.S. customers and can be purchased online at vineyardvines.com, by phone at 800-892-4982 or at any vineyard vines retail store.
How do I redeem a gift card?
vineyard vines gift cards can be redeemed on vineyardvines.com, by phone at 800-892-4982, at vineyard vines retail stores and at vineyard vines outlet stores.
What happens if my gift card is lost or stolen?
Unfortunately, vineyard vines is unable to reissue Gift Cards that have been lost or stolen.
How do I check my gift card balance?
You can check your Gift Card balance anytime using our online balance form.
Can I add more money to my vineyard vines gift card?
No, vineyard vines Gift Cards cannot be reloaded. You can purchase a new vineyard vines Gift Card or E-Gift Card anytime. For more details or more questions, give our Customer Care crew a call at 800-892-4982.
Promotions & Price Adjustments
Why is my promotion code not working?
Some vineyard vines coupon codes, discount codes or promotions found on other websites may not be valid. The best way to hear about sales and offers is to sign up for our emails. Be sure to read the fine print on any offer, as exclusions and terms may change.
Does vineyard vines offer student discounts?
Yes. vineyard vines offers a discount for college students. To use it online, sign up for a student discount on vineyardvines.com. To use it in store, just show your student ID to one of our crew members at checkout and they’ll apply the discount.
Does vineyard vines offer teacher discounts?
Yes. vineyard vines offers a teacher discount. To use it online, sign up for a teacher discount on vineyardvines.com. To use it in store, just show your teacher ID to one of our crew members at checkout and they’ll apply the discount.
Does vineyard vines offer military discounts?
Yes. vineyard vines is proud to stand with the brave servicemen and servicewomen who serve our country. Active, veteran, retired and reservist members of the U.S. Army, Navy, Air Force, Marines and Coast Guard, as well as spouses and dependents of active personnel, are eligible for a 15% vineyard vines military discount on vineyardvines.com and at participating vineyard vines retail stores in the United States. This discount is not valid at vineyard vines Outlet stores or Whalehouse Sales.
To use it online, sign up for the military discount on vineyardvines.com. To use it in store, show your military ID to one of our crew members at checkout and they’ll apply the discount.
Does vineyard vines offer first responder discounts?
Yes. vineyard vines offers a discount for first responders. To use it online, sign up for the first responder discount on vineyardvines.com. To use it in store, show your first responder ID to one of our crew members at checkout and they’ll apply the discount.
Does vineyard vines offer medical professional discounts?
Yes. vineyard vines offers a discount for nurses, doctors and medical professionals. To use it online, sign up for the medical professional discount on vineyardvines.com. To use it in store, show your medical professional ID to one of our crew members at checkout and they’ll apply the discount.
Does vineyard vines do price adjustments?
Yes. If something you purchased goes on sale shortly after your order ships, we’re happy to help where we can. vineyard vines offers a one-time price adjustment within 7 days of your order’s shipment date.
Purchases made using any offer, promotion or discount are not eligible for a price adjustment. This includes Flash Sales, Friends & Family promotions, Whale of a Sale and other promotional offers.
To request a price adjustment, please reach out to our Customer Care crew at tieguys@vineyardvines.com or 800-892-4982. Be sure to include your order number, which can be found on your packing slip or in your order confirmation email, so we can process your request faster. Please note that pricing and promotions may vary in vineyard vines retail stores.
Account, Ordering & Payments
Do I have to create an account before I place an order?
Not at all. You’re welcome to check out as a guest with no account required. If you’d like to make future shopping a little easier, you’ll have the option to create an account at the end of checkout.
Creating an account lets you:
- Save your billing and shipping information for faster checkout next time
- View your order history in one place
- Manage your email preferences
Whether you check out as a guest or create an account, we’re happy to have you along for the Good Life.
What if I forgot my password?
No worries, it happens. You can reset your password anytime by visiting vineyardvines.com/reset-password and following the prompts to create a new one. For security, password resets must be completed using the email address associated with your account. Once you’re back in, you can continue shopping and managing your account as usual.
What forms of payment does vineyardvines.com accept?
vineyardvines.com currently accepts the following forms of payment:
- Visa
- American Express
- Mastercard
- Discover
- China UnionPay
- Apple Pay
- PayPal
- vineyard vines Gift Cards
- Additional international payment methods shown at checkout, where available
Please note that vineyardvines.com does not accept cash, checks or money orders for online purchases.
Does vineyard vines charge sales tax?
Yes. vineyard vines charges sales tax where required. Sales tax currently applies to orders shipping to the following states and districts: AL, AR, CA, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NV, NJ, NM, NY, NC, OH, OK, PA, SC, TN, TX, VT, VA and WA.
Does vineyard vines immediately charge my credit card?
When your order is submitted, a temporary authorization hold is placed on your payment method to confirm funds are available. Your card is only charged once your order ships.
If your order ships in multiple packages, you may see multiple smaller charges as each shipment goes out. Not to worry, the original authorization is not an additional charge and will disappear according to your bank’s processing timeline.
Can I make a resale or bulk order?
vineyard vines products purchased on vineyardvines.com are intended for personal use and gifting, and are not available for resale. To help keep products available for all customers, we reserve the right to limit quantities, refuse orders or cancel orders at our discretion if we believe products are being purchased for resale.
Interested in carrying vineyard vines products? We’d love to hear from you. To learn more about becoming an authorized vineyard vines retailer and purchasing products for resale, please contact wholesale@vineyardvines.com.
Security & Privacy
Privacy Policy
PRIVACY POLICY UPDATED November 30, 2023
At vineyardvines.com, your privacy is a top priority. Please read our privacy policy details. We respect your privacy and are committed to maintaining and using this information responsibly. This privacy policy addresses the use and disclosure of information we collect about you from your use of our website, as well as information we collect directly from customers on the telephone, via the chat function online, and in our stores (the “Sites”) in accordance with applicable privacy laws including, where applicable, the General Data Protection Regulation (“GDPR”) and other UK and European data privacy laws and applicable US privacy laws (the “Privacy Laws”).
vineyard vines® collects customer information to improve your overall shopping experience with us. We collect your personal information to fulfill our contractual obligations, our statutory obligations and/or the legitimate interests of vineyard vines and for other purposes for which vineyard vines has a lawful basis under the Privacy Laws.
In addition, vineyard vines may, and only with your consent, process your personal information in order to communicate with you for marketing purposes. In this event, we may provide additional information that we believe may be of interest, including about offers, promotions, and news updates. You have the right to unsubscribe when you have provided consent to receive these communications by emailing privacy@vineyardvines.com or by following the instructions in any such communication, e.g. by clicking on the link to unsubscribe.
By using the Sites, you signify your acceptance of the privacy policy as amended from time to time.
Below is a summary of the categories of personal information we collect, where we get it, why we collect it, and with whom we may share it:
|
CATEGORY OF PERSONAL INFORMATION |
SOURCE OF INFORMATION |
PURPOSE FOR COLLECTION |
CATEGORIES OF RECIPIENTS |
|---|---|---|---|
|
Identification and contact information: such as your name and surname, title, day and month of birth, location, User ID (e-mail address), password, postal address, email address, telephone numbers, or other contact details information you may provide to us when you register or update an account, sign up for email communications, participate in a contest, sweepstakes, promotion or survey, join our mailing list, request a catalog, shop online, or shop by telephone or in stores |
From you (online and offline, such as in stores/in the course of using or processing online services or remote order/sales services, including chatting online with or otherwise contacting customer service) |
To communicate with you about your orders or purchases, your account, a contest or sweepstakes you have entered, and your requests for information; to enable you to access our services; to provide customer support in response to your communications with us; to send you updates about new products and offers that may be of interest to you; to tailor your experience at our Sites, showing you content that we think you might be interested in. |
With vineyard vines group entities; with certain authorized third parties for the purpose of providing specialized services to vineyard vines (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you |
|
Information you provide about a third party: name, surname, address, and contact details of recipient for delivery of goods or services (such as sending a gift or virtual gift card), if different from yours |
From you |
To complete a particular transaction or fulfill a service. |
With vineyard vines group entities; with certain authorized third parties for the purpose of providing specialized services to vineyard vines (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.) |
|
Other voluntary information: any voluntary information you may provide us in the course of your interactions with us (such as by sending an e-mail through our Website and/or to the addresses indicated in our Website or by calling, e-mailing, texting, or chatting online with our customer service team and/or store staff or by responding to surveys or competitions) |
From you |
To handle your requests and to contact you when necessary or requested, including responding to your questions and comments and providing customer support; to improve our Sites, customer service, and user experience |
With vineyard vines group entities; with certain authorized third parties for the purpose of providing specialized services to vineyard vines (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.) |
|
Information automatically collected from your browser or interactions with our Sites: your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, your journey through our website including keystrokes typed (regardless of whether they are entered), movement of the mouse or pointer, timing of interactions with our site, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Sites, the amount of time you spend viewing or using the Site, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Sites |
From you; from our Sites or app technology’s interaction with your browser or devices when you choose to connect your e-mail account with our system |
To improve our Sites, customer service, and user experience, products and services; offer products and services that may be of interest to you, customize the Site we present to you; to create a session replay that shows your visit to our site as you experience it; to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users; and, in an aggregated non-specific format, for analytical and demographic purposes. |
With vineyard vines group entities; with certain authorized third parties for the purpose of providing specialized services to vineyard vines (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you |
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Information automatically collected from your device and internet network: your internet service provider, your internet protocol or IP address domain names of the computers you use to visit our Sites, your operating system and browser used; and the type of handheld or mobile device used, such as laptop or smart phone, log files, URIs (Uniform Resource Identifiers) of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical status code of the server reply (successful, error, etc.) and other parameters concerning the user's operating system and computer environment, and/or device cookie settings and other device details, such as MAC address |
From you and from our Sites or app technology’s interaction with your browser or devices and from service providers who support our fraud detection efforts |
To improve our Sites, customer service, user experience, products and services; to create a session replay that shows your visit to our site; to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users; and, in an aggregated non-specific format, for analytical and demographic purposes. |
With vineyard vines group entities; with certain authorized third parties for the purpose of providing specialized services to vineyard vines (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you |
|
Purchase and order information: billing address, shipping address, together with purchase details (products, color, size, quantity, price), methods of payment and/or any communications we have received about your order or purchase |
From you or from a customer who places an order to be delivered to you |
To complete a particular transaction or fulfill a service; to validate, confirm, verify, deliver, install, and track your order, including to arrange for shipping, handle returns and refunds, to provide customer service, to maintain a record of the purchases you make, to service products you purchased from us, and to provide you offers that may be of interest to you or to assist with account credit or fraud decisioning |
With vineyard vines group entities; with certain authorized third parties that process, fulfill, and ship orders; and with our credit partners |
|
Payment card information: such as name, card issuer and card type, credit or debit card number, expiration date, CVV code, billing addresses, and other financial information shared when making a purchase |
From you |
To complete a particular transaction or fulfill a service; to check that the right person is using the right card or account; to meet the requirements of the card brands or account issuers; to make sure we are paid for what you buy |
Our card processor stores all credit card information. They conduct the credit card transactions using commercially reasonable security precautions, controls, policies, and procedures, consistent with generally accepted data processing standards in the financial services industry. We only store a record that the transaction took place and the amount you paid in connection with your account information. |
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Preference information, such as your account settings including preferred store, your wishlist, contact channel and types of services/offers that interest you |
From you; from our Sites or app technology’s interaction with your browser or devices and cookies tracking the pages you visit |
To enhance your online shopping experience, including as a way to recognize you and welcome you to the Sites; to personalize your experience; and to provide you with customized content |
With vineyard vines group entities; with certain authorized third parties for the purpose of providing specialized services to vineyard vines (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you |
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Social media information: if you interact with us through a social media service or log in using social media credentials, depending on your social media settings, we may have access to your information from that social network such as your name, email address, age, gender, and location |
From third parties, such as co-branded partners and websites (for example, on our Facebook pages) |
For research, analytical and other business purposes; to enhance your online shopping experience, including as a way to recognize you and welcome you to the Sites and to provide you with customized content |
With vineyard vines group entities; with certain authorized third parties for the purpose of providing specialized services to vineyard vines (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you |
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Sensitive personal information: such as your driver's license number, state identification card, precise geolocation (if you permit us to obtain your precise geolocation), your ethnic origin, and biometric data; combination of email address, financial account, debit card, or credit card with security or access code, password, or other credentials allowing access to your account |
From you (online and offline, such as in stores/in the course of using or processing online services or remote order/sales services, including chatting online with or otherwise contacting customer service) |
To complete a particular transaction or fulfill a service; to check that the right person is using the right card or account. To provide offers that may be of interest to you, for analytical and demographic purposes, and to protect the security or integrity of the Sites and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users. |
With vineyard vines group entities; with certain authorized third parties for the purpose of providing specialized services to vineyard vines (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you |
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Accident information: details about any accident or injury on our premises |
From you and from witnesses |
To get you the help you need; to assist emergency services; for insurance claims; to defend ourselves and prevent loss |
With vineyard vines group entities; with law enforcement and other governmental authorities in accordance with applicable law; and with our professional advisors |
|
Legal information: fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents |
From you, the police crime and fraud prevention agencies, payment card providers, the public, regulators, and your and our professional advisors and representatives |
To protect you, other customers and our business against criminal activities and risks; to make sure we understand and can meet our legal obligations to you and others, and can defend ourselves; and if required by law, governmental request or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our website or the public |
With vineyard vines group entities; with our service providers who help us with fraud protection and credit risk reduction; with law enforcement and other governmental authorities in accordance with applicable law |
Personal information relating to you and your order history are only available to you if you provide the correct password that you create on vineyardvines.com. After providing your password, you can edit or delete your information at any time through the My Account page.
If you forget your password, you can select the “forgot your password?” link on the login screen and we will send you an email (to the email address that you used to register your account) including a link that will enable you to reset your password. We will not give passwords out over the phone or by email.
Your address book, located in the shipping addresses & contacts page, is your personal storage space. We do not use the names of the people in your address book to send email promotions or catalogs by mail.
How does vineyard vines use my information?
Your privacy matters to us. For details on how vineyard vines collects, uses and protects your information, please review our Privacy Policy.
How do you remember what products I place in my cart, even though I have closed out of the page?
We use cookies to remember and track information about your cart, even after you’ve closed the page. That way, your picks are still there when you come back. For more details, please review our Cookie Policy.
Is vineyardvines.com a secure site?
Yes. The security of your information is very important to us. vineyardvines.com uses 128-bit Secure Socket Layer (SSL) technology to help protect your online order information. SSL technology encrypts your order details so they can only be decoded by vineyard vines. To learn more, please read about our security measures.
Communication Preferences
How do I subscribe or unsubscribe to email newsletters?
When you share your email address with us on vineyardvines.com, whether on the homepage, during registration or at checkout, we may send you emails about events, new arrivals and promotions we think you’ll like. To unsubscribe, log in to My Account and opt out of email promotions.
How do I change my catalog preferences?
When you share your mailing address with us, whether by requesting a free catalog or placing an order, you may receive the vineyard vines catalog by mail. If you provide your phone number when placing an order, we’ll only use it to contact you about that order. No promo calls, and no check-ins from our crew.
If you no longer want to receive the vineyard vines catalog, please email catalog@vineyardvines.com with:
- “No catalog” in the subject line
- Your name and complete mailing address