Call 1-800-892-4982 or email us at email@example.com
Mon - Fri: 8am - 12 midnight ET
Sat - Sun: 9am - 6pm ET
- Information we share
- Links to other sites
- Updating email/personal addresses
- Privacy for children
- Policy changes & questions
If you forget your password, you can request that it be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different email address than the one used to register. If you request to have your password emailed to you, your credit card information will be deleted from your profile.
Your address book, located in the shipping addresses & contacts page, is your personal storage space. We do not use the names of the people in your address book to send email promotions or catalogs by mail.
Any personal information you provide to us on our website when you register or update an account, participate in a contest, sweepstakes, promotion or survey, join our mailing list, request a catalog, shop online, shop by telephone or in our stores, or request information (i.e. name, address, email address, telephone number and credit card information) is maintained in private files on our secure Web server and our internal systems.
We also may share your information with unaffiliated third parties who provide services to vineyard vines such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, order fulfillment, etc. vineyard vines does not authorize any of these service providers to use or disclose customer information other than in connection with providing services to vineyard vines.
In the event of a sale or merger of vineyard vines our customer's personal information may be shared with the merged or purchasing entity. You should also be aware that we may disclose specific information about you if required to do so by law, governmental request or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our website or the public.
Links to other sites
To enhance your shopping experience, the vineyard vines site may have links to other sites. Those Web sites will have their own policies on privacy that you may wish to review. vineyard vines has no responsibility for these linked Web sites.
If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. In order to disable cookies, please consult your browser's help section for instructions.
Changing Email Preferences
If you give us your email address either on the home page or when you register, or order, we will send you emails about promotions. To remove yourself from our email list you may login to My Account and opt out of our email promotions. When you supply your postal address either when requesting a free catalog or placing an order, you will receive the vineyard vines catalog by mail. If you choose to give us your telephone number on the order form, it is for the purpose of contacting you regarding your order. We will not call you regarding promotions. If you do not want a vineyard vines catalog, please send us an email to: firstname.lastname@example.org with the following:
- The phrase "no catalog" in the subject line
- Your name and your complete mailing address
Updating email or postal addresses
You can edit or delete your email or postal address at anytime through the My Account Page.
Privacy for children
vineyard vines® is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13. vineyard vines® does not sell products for purchase by children, and all children's products we sell are for purchase by adults only.
The security of your information is very important to us. We use the 128-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than vineyard vines®
Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:
- The "http" in the web address will be replaced by "https"
- Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section for the browser window.
- Only browsers that use the 128-bit Secure Socket Layer technology are able to order through the Vineyard Vines web site. If your browser does not support SSL, you can get an upgrade at Microsoft's or Netscape's home page.
While we implement these and other security measures on this site, please note that 100% security is not always possible.
Policy Changes & Questions
Mail: vineyard vines
181 Harbor Drive
Stamford, CT 06902