Call 1-800-892-4982 or email us at firstname.lastname@example.org
Mon - Fri 8am - 9pm EST
Sat - Sun 9am-6pm EST
How do I make sure my order arrives on time?
Orders submitted by Monday, December 23, 3pm EST are guaranteed to arrive on December 24. Orders placed after 3pm EST on Monday, December 23 are not guaranteed to arrive in time for Christmas. Please note: Orders are delivered on business days only, and not over the weekend.
|Holiday||Standard Ground||Two-Day||Next Day|
|Christmas||Dec. 18||Dec. 20||Dec. 23|
|New Year's||Dec. 23||Dec. 27||Dec. 30|
Holiday Shipping Guarantee:
Whether you started your holiday shopping early, or you're waiting until the last minute -- don't worry! All full-priced merchandise may be returned within 60 days of the original purchase date.
How much will it cost to ship my order?
|Merchandise Total||Standard Ground||Two-Day||Next Day|
When will my order be shipped?
We strive to process orders as quickly as we possibly can. Orders placed Monday thru Friday are usually shipped within 48 hours. Please note that during periods of high volume, it may take longer. Orders placed over the weekend are usually shipped Monday. If you need your order to go out the same day you place it, please use an expedited service and we'll be sure to do our part to get you your merchandise in time.
When will my order be delivered?
Once processed, orders are shipped via UPS Ground (unless an expedited UPS service is chosen). UPS Ground guarantees delivery within five business days to most U.S. locations; however, we've found that they usually get to you even sooner than that. Please see the UPS shipping map below for estimated delivery times.
Do you ship outside the United States?
No, unfortunately at this time we do not ship internationally.
Do you ship to Post Office Boxes?
Yes, you must choose this option in the shipping drop-down menu.
How can I track my order?
Once an order has shipped, you will receive an email with tracking information. This email might wind up in your "Junk Email Folder," so be sure to add vineyard vines to your "safe" list.
What if I'd like to change my order after it's been placed?
Once an order is placed, it gets processed immediately and cannot be changed (this helps us get your order to you as quickly as possible). If you'd like to add items to your order, please call one of our Customer Care representatives at 1-800-892-4982 and we'll try to work something out.
Can I ship to an address that's different from my billing address?
Absolutely. When you set up your vineyard vines account, you're able to enter separate shipping addresses and even save addresses that you may want to ship to in the future.