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Captain (Store Manager)

Department: Retail
Reports To: District Manager

Overview: Responsible for building, guiding and supporting a store to bring “Every Day Should Feel This Good” to customers while growing sales and profitability.

Functions & Responsibilities:
Generate Sales:
· Meets and exceeds store financial goals
· Measure and develop store and crew performance goals to increase profitability
· Actively looks for opportunities to drive additional sales and traffic
· Aware of market competitor activities
· Sources and supports In-Store and Brown House driven events
· Supports and Communicates VVR Brown House initiatives

Customer Experience:
· Ensures the store reflects Shep & Ian’s vision of “Every Day Should Feel This Good” to our customers through “Hosting the Party”
· Develops customers into repeat shoppers though information gathering, customer follow-up and email capture
· Educates crew and customers regarding product information and brand initiatives
· Ensures crew and customer education regarding product knowledge and brand initiatives
· Develops and ensuring store systems and practices support the customer experience (holds and store specific services)
· Encourages managers and crew to solicit customer feedback to better product and store environment

Crew Development:
· Operates a welcoming, fun, encouraging and energetic yet professional store environment that adheres to all HR policies and laws
· Creates schedules to support an engaging customer service environment
· Maintains brand appropriate talent pool to fill open positions in a timely manner
· Develops and educates first mates (assistant managers) and crew members
· Creates, attends and supports manager and crew meetings and team building exercises
· Recognizes and rewards first mate and crew performance
· Builds an environment that fosters open and respectful communication with crew and Brown House partners

· Ensures store is compliant with operational standards, expectations and federal law
· Supports crew to plan and execute direction in a timely manner
· Evaluates store operations looking for opportunities to enhance efficiency, productivity and profitability
· Maintains efficient merchandise controls
· Develops loss prevention awareness among all crew members
· Consistently meets payroll expectations
· Manages to a Profit and Loss Statement
· Exercises prudence regarding personal/team expenses and supply management

· Ensures merchandising reflects current compass, brand initiatives and local customer needs
· Actively looks for replenishment opportunities through restocking and Brown House partnership
· Audits store cleanliness, folding and visual standards
· Makes merchandise moves based on sell-through and customer feedback to drive business

Open Locations:
Easton Town Center - Columbus, OH
Fashion Island - Newport Beach, CA
56 Narragansett Ave - Oak Bluffs, MA
54 Jobs Lane - Southampton, NY
20 Main St. - Tiburon, CA
Market Street Woodlands - Woodlands, TX
The Shops at Prudential Center - Boston, MA

Do you have retail management experience? Are you a people person? If you answered "yes" to these questions and are interested in working in a dynamic retail environment we'd love to hear from you! Please submit your application here.