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Hours:

Mon - Fri 8am - 8pm EST

Captain (Store Manager)


Department: Retail
Reports To: District Manager

Overview: Responsible for building, guiding and supporting a store to bring “Every Day Should Feel This Good” to customers while growing sales and profitability.

Functions & Responsibilities:
Generate Sales:
· Meets and exceeds store financial goals
· Measure and develop store and crew performance goals to increase profitability
· Actively looks for opportunities to drive additional sales and traffic
· Aware of market competitor activities
· Sources and supports In-Store and Corporate driven events
· Supports and Communicates VVR Corporate initiatives

Customer Experience:
· Ensures the store reflects Shep & Ian’s vision of “Every Day Should Feel This Good” to our customers through “Hosting the Party”
· Develops customers into repeat shoppers though information gathering, customer follow-up and email capture
· Educates crew and customers regarding product information and brand initiatives
· Ensures crew and customer education regarding product knowledge and brand initiatives
· Develops and ensuring store systems and practices support the customer experience (holds and store specific services)
· Encourages managers and crew to solicit customer feedback to better product and store environment

Crew Development:
· Operates a welcoming, fun, encouraging and energetic yet professional store environment that adheres to all HR policies and laws
· Creates schedules to support an engaging customer service environment
· Maintains brand appropriate talent pool to fill open positions in a timely manner
· Develops and educates first mates (assistant managers) and crew members
· Creates, attends and supports manager and crew meetings and team building exercises
· Recognizes and rewards first mate and crew performance
· Builds an environment that fosters open and respectful communication with crew and Corporate partners
· Maintains brand appropriate talent pool to fill open positions in a timely manner by proactive recruitment and networking
· Conducts regularly scheduled interviews to identify and hire on the best talent for stores

Operations:
· Ensures store is compliant with operational standards, expectations and federal law
· Supports crew to plan and execute direction in a timely manner
· Evaluates store operations looking for opportunities to enhance efficiency, productivity and profitability
· Maintains efficient merchandise controls
· Develops loss prevention awareness among all crew members
· Consistently meets payroll expectations
· Manages to a Profit and Loss Statement
· Exercises prudence regarding personal/team expenses and supply management

Merchandising:
· Ensures merchandising reflects current compass, brand initiatives and local customer needs
· Actively looks for replenishment opportunities through restocking and Corporate partnership
· Audits store cleanliness, folding and visual standards
· Makes merchandise moves based on sell-through and customer feedback to drive business

Requirements/Qualifications:
· 2+ years as a Store Manager in similar volume, type business
· Total 3+ years of retail supervisory experience
· Strong interpersonal communication and customer service skills
· Ability to plan, manage time, and make decisions in a fast-paced environment
· Proven success in staff development and mentorship
· Competition and industry awareness
· Commitment to career growth of self and others
· Team focused, confident, and professional
· Creative, adaptable, entrepreneurial and driven by integrity
· Strong verbal and written skills
· Ability to perform effective selling techniques to achieve sale and repeat business
· Excellent retail business acumen including selling skills, visual presentation, and sales analysis
· Ability to work a flexible schedule including holidays, overnights, weekends
· Ability to actively supervise the sales floor
· A passion for making people happy
· Belief in leading by example and likewise, exudes a leadership as service mentality
· Excited to recruit, train, motivate, and inspire as a large piece of the day-to-day responsibilities to your team
· Excellent organizational skills
· Accuracy and attention to detail
· Ability to effectively receive and communicate feedback
· Proactive and experienced in networking
· Passion for the vineyard vines brand

Open Locations:
NEW STORE OPENING! Chicago, IL
NEW STORE OPENING! Dallas, TX
East Hampton, NY
NEW STORE OPENING! Kansas City, MO
NEW STORE OPENING! Bethesda, MD
NEW STORE OPENING! Sandestin, FL

Do you have retail management experience? Are you a people person? If you answered "yes" to these questions and are interested in working in a dynamic retail environment we'd love to hear from you! Please submit your application here.