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First Mate (Assistant Manager)

Department: Retail
Reports To: Captain (Store Manager)

Overview: Responsible for supporting the Captain to build, guide and support the store to bring “Every Day Should Feel This Good” to customers while growing sales and profitability.

Functions & Responsibilities:
Generate Sales:
· Supports store to meets and exceed store financial goals
· Measures and develops crew performance goals to increase profitability
· Actively looks for opportunities to drive additional sales and traffic
· Aware of market competitor activities
· Sources and supports In-Store and Brown House driven events
· Supports and Communicates VVR Brown House initiatives

Customer Experience:
· Personally exemplifies Shep and Ian’s vision of “ Every Day Should Feel This Good” to our customers through “Hosting the Party”
· Develops customers into repeat shoppers though information gathering, customer follow-up and email capture
· Educates crew and customers regarding product information and brand initiatives
· Ensures store practices and procedures support a positive customer experience (holds and store specific services)
· Collects and encourages crew to solicit customer feedback to better product and store environment

Crew Development:
· Maintains welcoming fun, engaging, energetic yet professional store environments that adhere to all HR policies and laws
· Creates schedules to support an engaging customer service environment
· Supports Captain to maintain brand appropriate talent pool to fill open positions in a timely manner
· Develops and educates crew members
· Creates, attends and supports manager and crew meetings and team building exercises
· Recognizes and rewards crew performance
· Builds an environment that fosters open and respectful communication with crew and Brown House partners

· Supports store compliance with operational standards, expectations and federal law
· Supports crew to planning and executing direction in a timely manner
· Evaluates store operations for opportunities to enhance efficiency, productivity and profitability
· Maintains efficient merchandise controls
· Develops loss prevention awareness among all crew members
· Supports Store to consistently meet payroll expectations
· Exercises prudence regarding personal/team expenses and supply management

· Supports store merchandising to reflect current compass, brand initiatives and local customer needs
· Actively looks for replenishment opportunities through restocking and Brown House partnership
· Audits store cleanliness, folding and visual standards
· Supports management team to make merchandise moves based on sell-through and customer feedback to drive business

Open Locations:
5140 Avalon Blvd - Alpharetta, GA
Lenox Square Mall - Atlanta, GA
The Shops at Prudential Center - Boston, MA
275 King Street - Charleston, SC
SouthPark Mall - Charlotte, NC
East Town Center - Columbus, OH
528 Legacy Place - Dedham, MA
27 North Water Street - Edgartown, MA
145 Greenwich Aveenue - Greenwich, CT
Derby Street Shoppes - Hingham, MA
Highland Village - Houston, TX
Tysons Galleria - McLean, VA
1151 3rd Avenue - New York City, NY
The Gardens Mall - Palm Beach, FL
Tanger Mall - Riverhead, NY
Plaza Frontenac - St. Louis, MO
4350 Lassiter at North Hills - Raleigh, NC
54 Jobs Lane - Southampton, NY
20 Main Street - Tiburon, CA
Market Street Woodlands - Woodlands, TX

Do you have retail management experience? Are you a people person? If you answered "yes" to these questions and are interested in working in a dynamic retail environment we'd love to hear from you! Please submit your application here.