Frequently Asked Questions

Shipping

When will my order be shipped?

vineyard vines® strives to process orders as quickly as we possibly can. Orders placed Monday thru Friday are usually shipped within 48 hours, although during periods of high volume, it may take longer. Orders placed over the weekend are usually shipped Monday. If you need your order to go out the same day that you order, please use an expedited service and we'll be sure to get it out so that you get your merchandise in time.

When will my order be delivered?

Orders that are successfully processed are shipped via UPS Ground unless an expedited UPS service is chosen. UPS Ground guarantees delivery within five business days to most places in the US, however, we've found that they usually get to you even sooner than that.

Do you ship outside the United States?

Yes we do. Please call and speak with a vineyard vines® customer care at 1-800-892-4982 for delivery schedule and rates.

Do you ship to Post Office Boxes?

No, we do not ship to Post Office Boxes.

How can I track my order?

Once an order has been shipped out, the email address you submitted will receive an email with tracking information. Sometimes it will wind up in your "Junk Email Folder", so be sure to check it and feel free to add vineyard vines® to your "Safe" list.

What if I'd like to change my order after it's been placed?

In order to get you your vineyard vines® products as quickly as possible, once an order is placed, it gets processed immediately and cannot be changed. If you'd like to add items to your order, call one of our customer care at 1-800-892-4982 and we'll try to work something out.

Can I ship to an address that's different from my billing address?

Absolutely. When you set up your account online, you enter a separate shipping address and even save addresses that you may want to ship to in the future.

Products

How do I know which size will fit?

Check out our size charts to help determine what works best for you and/or your loved ones.

How do I clean my totebag?

The best method we've found is simply spot cleaning as necessary. You can also take your tote to the drycleaners, but be sure to point out that there is a silk rim.

What age do you recommend for a Boy's tie?

Our Boy's ties are generally geared towards young men 5 feet and under.

Do you make extra long ties?

Click here to browse our Ties including our Extra Long Ties.

When is a certain product coming back in stock?

Please call us at 1-800-892-4982 to find out if the product you're looking for will be back on the shelves soon.

What stores in my area carry vineyard vines®?

Give us a call at 1-800-892-4982 and we'd be happy to point you in the right direction.

I'm thinking about wearing vineyard vines® for my wedding, what do you suggest?

We love the idea! Check out some of the pictures that have been sent in on our Wedding Photos Gallery.

Can I buy a vineyard vines® gift certificate?

Give us a call at 1-800-892-4982 and we can get one out to you immediately.

Returns & Exchanges

How do I return or exchange a product to vineyard vines®?

At vineyard vines® your satisfaction is our top priority. We stand behind, in front of and beside all of our products. Basically, if you're not happy, we're not happy. That being said, we will gladly accept all Returns & Exchanges through your chosen delivery service. We strongly recommend that you choose a service that can provide tracking information. vineyard vines® is not responsible for any packages lost during the returns process if tracking information is not available. Refunds on returns will only be applied to the original form of payment.

We want you to be as pleased with your goods as we are to send them to you. We make really great products, but we're proud to couple them with even better returns. So don't worry, we've got you all taken care of.

Can I return or exchange a vineyard vines® product that I bought at a retail store?

We're happy to exchange any vineyard vines® product, no matter where it was purchased, however, we cannot issue credit for items purchased elsewhere.