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Retail Support Analyst

We're looking for a team player to interface with the vineyard vines retail stores to identify system and operational gaps, working as an advocate for the retail environment to provide solutions from a technical and procedural standpoint.

What You'll Be Doing

  • Store Setup
    • Responsible for procuring, setting up, and arranging shipping of all equipment needed for a complete store rollout.
    • Provide on-site setup, configuration and testing of all equipment to ensure a successful store opening.
  • Store Maintenance
    • Install/Upgrade software as needed. Maintain system images with any enhancements or upgrades. Pilot test and roll out enhancements and upgrades to store systems.
    • Provide user account setup and user maintenance for the company’s MMS systems.
    • Look for ways to improve the retail infrastructure and systems from both an operational and customer focused perspective.
  • Store Support
    • Provide hardware and software support for the retail infrastructure including point-of-sale systems via the companies helpdesk ticketing system, phone, and email.
    • Troubleshoot, diagnose and resolve issues related to any POS, PC, or other peripheral device in the retail environment.
    • Provide timely responses to technical support tickets while maintaining accurate and detailed logs of all communications. Provide a level of service that meets or exceeds the published SLA.
    • Position will require regular off-hours and weekend support.



  • 3 – 5 years of technical support experience in a fast paced environment.
  • 3+ years of experience supporting a retail environment with familiarity of POS software, and hardware, scan guns, and receipt printers. Ideal candidates will have JDA POS/Back Office experience.
  • 3+ years supporting PC’s in a LAN, network printers, wireless access points, broadband internet access and basic phone issues.
  • Experience with Cisco firewalls, networking, and basic SQL skills a plus.
  • Excellent communication skills, both verbal and written. Must be able to communicate with non-technical users to assist with troubleshooting.
  • Must be able to function and react quickly and professionally in high stress situations.

Is this your dream job? If so please email your resume to with the position you're applying for in the subject line.